Writing

Professional Writing

Below is a selection of professional and academic writing. Hover on the title to find links, if available.

White Papers	Blogs
What is Quality Management and Why Does it Matter?	Surviving the Global Supply Chain Breakdown: Threats and Opportunities
Cross-Industry Look at Quality Management	ESG Considerations Mean We Must Change the Way We Think About Risk
What Can Go Wrong, Will Go Wrong: Quality Case Studies	Lessons from the U.S. Army Climate Change Strategy
What is ISO 9001:2015 and Why Is It Important?	How the War in Ukraine is Impacting ESG and Supply Chain
Customer Complaints Management: Drive Loyalty and Mitigate Risk Across Your Organization	Proposed Climate-Related Rules from the SEC: What Do They Mean For You?
Culture of Quality: Achieving Success With Tools , Processes, and People	Sustainability and Innovation: Infrastructure Improvements and Reduced Emissions in the U.S.
Integrating Quality and Safety in Organizational Culture: A Cross-Industry Look	Threats and Opportunities in the 2022 Supply Chain
Ensuring Food Safety with Quality Management Software	Supply Chain Greatest Hits: The Top 10 Knockout Blows that Floored the Global Supply Chain in 2021
The Deepwater Horizon: Learnings from a Large-Scale Disaster	The Global Supply Chain is Under Pressure: People, Not Tools, Can Save It
Food Integrity: A Practitioner’s Guide to Navigating Food Quality and Safety Standards	Lessons from 9/11: How Systems Fail and People Rise to the Occasion
Innovation in Food Safety and Quality: An Industry 4.0 Look at Food Integrity	Brand Damage, Financial Liability, Criminal Charges: The High Cost of Not Meeting Regulatory Obligations
Is Your Food At Risk? Protecting Against Crime and Fraud in the Food Supply Chain	WHO Report on COVID-19 Response Shows the Importance of Organizational Learning and System Preparedness
Predicting the Future: How Industry 4.0 and Quality 4.0 are Revolutionizing Business	Once Bitten, Twice Shy: Why Disaster Isn’t Inevitable
How Integrated Management Systems Help Organizations Confront the Complexity of Today’s World	Quality Management Can’t Be Optional Anymore
What is a Quality Management System (QMS) and Why Do We Need One?	Your Training Probably Won’t Prevent Nuclear War, But It Might
The Future of the Supply Chain: Why the End of the Pandemic Isn’t the End of Risk	Documentation and Disaster: The Importance of Documented Procedures for Any Organization
AI and ESG: Opportunities and Challenges	Canadian Honey Producers Stung by Sophisticated Food Fraud
More than the Sum of its Parts: How Systems Thinking Creates Resilient Organizations	Why the Human Factor is as Important as Your Technology
ESG Data: What Should You Collect and Why?	Quality Failures Can Leave You in the Dark
Legal Responsibilities and ESG: What You Need to Know for the Global Marketplace	More Lessons from the Boeing 737 MAX: How Culture of Quality Failures Led to Tragedy
ESG and the Changing Face of Risk Management	The Boeing 737 MAX is Cleared for Takeoff: What Have We Learned?

Academic Writing

2021. With Robert J. Glushko. “Music as an Organizing System: Using an Information Architecture Approach to Understand Musical Complexity.” Journal of Information Architecture 6(2).

2020. With N. Radziwill. “Reframing the Test Pyramid for Digitally Transformed Organizations.” Software Quality Professional, 22(4)

2019. With Robert J. Glushko. “Organization, not Inspiration: A Historical Perspective of Musical Information Architecture.” Knowledge Organization 46(3), 161-170.

2018. With N. M. Radziwill. “Voice of the Customer (VoC): A Review of Techniques to Reveal and Prioritize Requirements for Quality.” Journal of Quality Management Systems, Applied Engineering, and Technology Management (JoQAT) Issue 5, 1-29.

2017. “The Transmission of Lute Music and the Culture of Aurality in Early Modern England.” In Beyond Boundaries: Rethinking Music Circulation in Early Modern England. Linda Phyllis Austern, Candace Bailey, Amanda Winkler eds. Bloomington: Indiana University Press, 42-53.

2016. “Describing Music.” In The Discipline of Organizing. Third Edition. Robert J. Glushko Ed. Sebastopol: O’Reilly Media, 278-279.

2015. “Grainger and the Performativity of Folk Song.” Daring Innovations and Sheer Delight: Re-evaluations of the Music of Percy Grainger. Kay Dreyfus and Sue Robinson eds. Aldershot: Ashgate, 33-54.

2013. “Alfred Schnittke and the Language of Trauma.” Postmodernism beyond the Iron Curtain. Hannover: Hochschule für Musik, Theater und Medien Hannover (HMTMH), 49-60.

2012. “’Into a Cocked-Hat’: The Folk Song Arrangements of Percy Grainger, Cecil Sharp, and Benjamin Britten.” Grainger Studies: An Interdisciplinary Journal, No. 2, 33-53.

2011. “’It Wants All the Creases Ironing Out’: The Folk Song Society and the Ideology of the Archive.” Music & Letters 92, No. 3, 410-436.

2009. “’That Chief Undercurrent of my Mind’: Percy Grainger and the Aesthetics of English Folk Song.” In Folk Music Journal 9, No. 4, 581-617.